Frequently Asked Questions
Boarding Pass
  • Documentation
    • All passengers are required to present valid government-issued photo identification (federal, state or local). Example: REAL ID driver’s license or passport.
    • As of May 7, 2025, all U.S. residents now need to present a REAL ID-compliant document to fly within the United States.
    • All passenger names (first, middle and last names) on airline tickets/e-tickets must match your identification exactly, or the airlines will deny boarding. Suffixes (Jr., Sr., III, etc.) are not required.
    • Any changes after ticketing may result in additional fees and penalties.  
    • Travel with photocopies of your travel documents and identification in case the originals are lost or stolen.
    • Important note for married people or anyone who has changed their name: If your maiden/former name is on your identification, you must make sure your airline ticket has the same name. The name on your airline ticket must match the name on your identification.
  • Airport check-in and boarding
    • To avoid being denied check-in or boarding:
      • You and your luggage must be checked in with the airline at least 45 minutes before flight departure. You may be able to check in online and prepay baggage fees; visit your airline’s website for information.  
      • You must be at the gate at least 20 minutes before departure.
      • We recommend arriving at the airport at least two hours before flight departure to allow for long lines and delays.  
      • If you have an early-morning departure, contact your airport to determine when the ticket counter will be staffed.
    • Airline websites and travel apps are useful for checking flight status and receiving notifications. The day before your scheduled departure, be sure to verify your departure time and gate with the originating airline listed on your itinerary.
    • The Masters Club mobile web app will include your flight information and confirmation number(s), to use as a reference at check-in.
    • Visit the TSA website for more information.
  • Packing Tips  
    • One carry-on bag is permitted per person, plus a personal item (laptop, purse, camera bag). Typically, the bag may not exceed 45 linear inches (9” x 14” x 22”) and must fit in the overhead compartment or under the seat in front of you.
      • Carry some toiletries, a change of clothes, swimsuit (if applicable) should your luggage be delayed.  
      • Prescription drugs, in their original containers, should also be in your carry-on luggage.
      • Be sure to carry your valuables on you or in your carry-on bag.  
    • Liquids, aerosols, gels, creams and pastes are limited to travel-size (3.4 ounces or less, each) and must fit comfortably in ONE quart-size clear plastic zip-top bag. For more details, click here.  
    • The TSA requires that your luggage be unlocked, or you may use TSA-approved locks, which are available where travel-oriented goods are sold.  
    • For the most current information, visit the TSA website and the airline’s website.
  • Checked baggage fees
    • Baggage fees vary by airline and frequent flyer status. Contact your scheduled airline for up-to-date information.  
    • All baggage fees incurred will be at your own expense at airport check-in.
  • Verify Departure Time  
    Be sure to call or check the airline’s website (phone numbers and websites listed below), or use the airline’s mobile app, before leaving for the airport to verify that your flight is on time.  
  • Flight Delay 
    • Once you check in, the reservation is in the hands of the airline. If your travel is interrupted or canceled while you are at the airport, please get in line at a ticket counter or service desk. Once your new flights are booked, please inform Masters Club Program Headquarters of the new flight information. While in line, if you’d like assistance with flight options, call Masters Club Program Headquarters at 866-241-1117 (press 2 for air). If you call outside business hours, you’ll have the option to be forwarded to one of the travel air specialists for assistance.
  • Luggage identification
    • Securely fasten the Masters Club luggage tags you receive by mail to each checked bag. We also recommend enclosing within your luggage a business card, as this may help the airline identify your bag if the outer tag is detached in transit. Lost or damaged luggage is the sole responsibility of the airline. 
Luggage
  • Attire guidelines
    • Comfortable travel clothes: Casual, loose-fitting clothing and comfortable walking shoes.  
    • Daytime:
      • For the Buying Show on Friday, a casual dress or skirt/slacks/jeans with a nice top is recommended for women. For men, we suggest casual slacks or jeans with a golf/collared shirt. For the afternoon, casual sportswear is appropriate for everyone.  
      • For Saturday, casual sportswear is appropriate for your selected activity. Touring attire should be casual, with comfortable walking shoes.
    • Evenings:
      • For the Welcome Reception on Thursday, 80s attire is recommended. If you choose not to wear 80s attire for this evening, resort casual attire is appropriate. Note: This event will be held on a grassy lawn area at the hotel; be sure to wear appropriate shoes for walking in grass.  
      • For Saturday’s Farewell Dinner, cocktail/dressy attire is appropriate. For women, we suggest a cocktail dress or dressy slacks and blouse; for men, we suggest slacks/chinos and a collared dress shirt (sport coat optional).
  • Credit cards  
    If you have not traveled recently, you may want to contact your credit card company and advise them that you will be traveling to Orlando. As a security measure, credit card companies may put a hold on a card showing activity that does not follow your usual profile.
  • Expenses 
    Personal items such as room incidentals, room service, laundry, phone calls, movie rentals, minibar consumption and activities not sponsored by Master Halco will be at your own expense.
  • Gratuities and taxes 
    Tips and taxes for all services outlined in the itinerary have been prepaid for you. Tips for optional sightseeing booked on own, additional meals and other services rendered should be handled individually.
  • Health insurance 
    Check with your health insurance provider to make sure they cover medical expenses in Orlando. Any treatments received while in Orlando must be paid for at the time of treatment and filed with your insurance company when you return home.
  • Hosted events
    • Masters Club Welcome Reception on February 19
    • Breakfast on February 20 and February 21
    • Masters Club Buying Show Event on February 20
    • Lunch on February 20
    • Evening event at Universal Studios on February 20
    • Hosted Activity on February 21
    • Farewell Reception, Dinner and Entertainment on February 21
  • Meal allowance 
    A Visa gift card will be provided to help cover your meals at leisure—lunch on Saturday (if not included in your selected activity) and breakfast before departure on Sunday.
  • Medical information 
    Please advise Masters Club Program Headquarters of any medical conditions that may require special attention or treatment, if not already noted in your registration. Bring a copy of any prescriptions you are taking and pack your prescription medicine in your carry-on luggage. We suggest you bring an extra supply in case of an unforeseen emergency. Do not pack medication in your checked luggage.
  • Mobile web app 
    The Masters Club mobile web app will contain everything you’ll want to know about your upcoming travel experience, including an attendee list, a personalized itinerary and a virtual help desk so you can text questions to on-site travel staff. One to two weeks before travel, you’ll receive a text message (from a 231-area code) and email providing the link/QR code to the web app. Simply click the link or scan the QR code, and the web app will display in your smartphone’s web browser. We recommend bookmarking it or adding it to your home screen so it’s easily accessible. We also recommend using the hotel’s complimentary Wi-Fi when using the app to avoid excessive data usage.
  • Name badges
    • Your Masters Club name badge includes a colored stripe. The color on the badge helps us identify one another more easily. There are 12 colors, with each color representing a different group of Masters Club attendees. Customers and Master Halco employees are grouped by the Master Halco service regions of their business locations.
    • Name badges are required to be worn to all planned group functions. They will identify you to your fellow travelers and assist the travel staff in recognizing you easily.
    • Please note that you should not put your magnetic name badge near credit cards or magnetically encoded room keys, as the magnet on your badge may deactivate these items. Those with pacemakers should also take caution, as the magnets may cause the heart rate to increase. If you are unable to use a magnetic name badge, please stop by the Masters Club Hospitality Desk. The travel staff will be able to provide you with an alternative name badge.
  • Special dietary requests 
    We are happy to help you with special menu requests (e.g., vegetarian meals, etc.) and any other special needs. Please contact Masters Club Program Headquarters if you did not note your request during registration.  
  • Sponsored tours and activities 
    Confirmations for your selected activities can be found on the Itinerary page of the program’s mobile web app. All appropriate tips have been paid to the guides, drivers and tour staff.
  • Time comparison 
    Orlando is in the Eastern Time Zone. When it’s noon in Orlando, it’s 11:00 a.m. in Chicago, 10:00 a.m. in Denver, and 9:00 a.m. in Las Vegas.
  • Weather/sunrise, sunset 
    In mid-February, Orlando typically experiences average high temperatures around 75°F and average lows near 55°F. Sunrise will be around 7:00 a.m., with sunset occurring around 6:15 p.m. Click here for additional weather information or to see the 10-DAY WEATHER FORECAST.
  • Masters Club Program Headquarters travel staff  
    We look forward to meeting you and assisting you in any way possible. Throughout the program, travel staff will be available at the Masters Club Hospitality Desk or via the virtual Help tab in the mobile web app.